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Thread: Dont get credits although I donated

  1. #1

    Dont get credits although I donated

    Dear owners of the MestroGaming servers,

    I donated this server today 8 pounds in order to get a vip and get credits.
    However I waited about 1 1/2 hours and there still no credits on my account!
    I ask you, dear Mestro support, to solve my problem.
    Thank you for your attention and I look forward hearing from you.

    Greetings,
    Matthew

  2. #2
    Hello there!

    Firstly thank you for your kind donation and we fully appreciate it!

    Credits are manually assigned to users however the VIP tag should be automatic. I will forward this further and make sure you get your credits ASAP!

    Thanks and sorry for any inconvenience,

    Stew
    Stew
    Mestro Gaming Administration
    sales@mestro.co.uk
    +44-1733-514-611

  3. #3
    Hi Matthew,
    sorry for the delay.

    The credits transaction has been authorised, your balance has been updated and these changes should now reflect this in-game.

    Yours Sincerely,
    Lee.
    Lee
    Mestro Gaming Administration
    sales@mestro.co.uk
    +44-1733-514-611

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